Returns & Exchanges

At The Fitzroy, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, we offer a 30-day window for returns and exchanges on all eligible items.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare Your Package

Place the items in their original packaging with all tags attached, ensuring the garment is unworn and in its original condition.

3

Affix Shipping Label

Download and print the prepaid shipping label provided by our portal and securely attach it to the outside of your return parcel.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking number handy until you receive your refund or exchange confirmation via email.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing